At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Sandra L. Fenwick Institute for Pediatric Health Equity and Inclusion is a new and innovative center of excellence focused on research in pediatric health disparities; aspire to lead our nation's children's hospitals and the world in efforts around diversity and inclusion so that patients and families encounter more people from diverse backgrounds; opportunities to mentor current and future leaders; establish networks and collaboration with pediatric institutions; educational centers and the community. Serve as a change-maker by growing our influence by translating research finding into public policy recommendatons.
The Sr. Patient Navigator provides education and emotional support to patients and helps guide them through the healthcare system. Serves as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing supportive care services within BCH and the community. Reporting to the Executive Administrative Director of the Fenwick Institute the Sr. Patient Navigator will be responsible for:
Meets with/calls patients and families to review the information discussed in clinic visits and implementation of care plans. Explains hospital/community-based resources to patients and families, providing documentation as needed.
Reviews appointment schedule and appointment instructions. Coordinates logistics for plan adherence such as appointment reminders and arranging transportation.
Assists patient with applying for insurance. Provides insurance information to care teams to determine eligibility for services. May refer patients to other providers for care. Act as liaison with international resources and pharmacies to obtain reduced-price medications.
Coordinate logistics for plan adherence such as appointment reminders and arranging transportation.
Tracks outcomes and supports strategic planning processes. Develops and maintains data, analyzes data, and summarizes findings. May recommend program or procedural changes to improve outcomes or efficiency.
Assess patients for referrals to resources. Acting as a liaison with internal and community resources. May contact hospital and community resources.
Maintain relationships for accessing community-based resources.
Document patient care and collecting required data. Tracking outcomes and supporting strategic planning processes.
To Qualify, you must have:
Associates' degree and two years closely related experience. Bachelor's degree and experience with the clinic population or work with community resources highly preferred.
Analytical skills to resolve problems that require the use of basic scientific, mathematical or technical principles
Bilingual (Spanish) a plus
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision, dental insurance, generous time off, 403(b), Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off).
Boston Children's Hospital is an Equal Opportunity/ Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex sexual orientation, gender identity, protected veteran status or disability.
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.