A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Department Overview

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. 

Division Overview

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon daily. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine. CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more.

The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the Michigan Medicine staff. Team members within CRC interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel Michigan Medicine into the future.

The MiChart (Epic) HIM team at Michigan Medicine is seeking a candidate to fulfill the role of Business Systems Analyst. The HIM team provides technical build, support, and maintenance of Coding/CDI, Deficiency, Identity, ROI, Scanning, and Care Everywhere workflows within the Epic Electronic Health Record System instance for Michigan Medicine.

As a Business Systems Analyst, you will be the primary support contact for the application and will be responsible for issue resolution, enhancement, and subsequent project work that impacts end users for these applications. This requires knowledge of the organization?s policies and procedures, and business operations impacted by these applications.

Business System Analyst responsibilities and behaviors include:

• Lead the planning, design, development, implementation, maintenance, and evaluation of MiChart (Epic) workflows with minimal supervision for the Health Information Management (HIM) application in Epic. Specific focus on Hospital Coding and Deficiency Tracking.
• Perform analysis of department and end-user business needs, document requirements, and translate them into proper system specifications. Analyze business workflows and system needs for new features and enhancements. Document current workflow processes and collaborate with users to identify, define, and document process improvement options and alternatives.
• Participate in software upgrade projects of varying complexity, including reviewing release documentation, analyzing new functionality, and managing subsequent build, testing, and user validation.
• Analyze, compare, and evaluate various courses of action to determine the best path forward for our team and customers.
• Collect information regarding potential system enhancement needs.
• Develop and document project team procedures for implementing system changes and other tasks.
• Make independent decisions on matters of significance within the scope of responsibilities, free from immediate direction.
• Participate in change control processes and procedures.
• Participate in training and work with end users.
• Work with internal (MiChart/HITS) and external (Epic) teams on integrated issues and configuration.
• Coordinate the life cycle of a change (design, build, test, educate, communicate) and maintain complete documentation within ServiceNow.
• Assist other Application Coordinators (ACs) with functionality in which you are the knowledge owner.
• Participate in an on-call rotation with other team members.
• Obtain and maintain HIM proficiency by completing necessary projects and/or exams.

Requirements for Senior Level:

• Bachelor's degree or equivalent combination of education and experience.
• 5+ Years of relevant work experience

Requirements for Intermediate Level:

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 Years of relevant work experience

• Epic HIM Hospital Coding and/or Deficiency Tracking certification or proficiency.
• Previous experience working in an Academic Medical Center.
• Knowledge of Coding, CDI and/or Deficiency workflows.
• Experience implementing Epic functionality.

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Benefits  

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits 

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.  

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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