What Implementation Management contributes to Cardinal Health 

Implementation Management is responsible for planning, organizing and leading solution implementations. This is done through collaboration with team members, sales partners, and customers to deliver against commitments to our customers. They serve as our key liaison between our Consumer Health Team and internal sales force and customers. They work with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions.

Responsibilities:

Maintain day-to-day operations of department Group Mailbox (GMB) which includes:

• ​Prompt responses to inbox inquiries
• Working with subject matter experts to answer incoming questions and cataloging answers to utilize for future replies
• Maintain reporting on inbox volumes, response timing, inquiry completions and opportunities based based on themes in inquiries
• Manage reports utilized in execution of programs
• Promote Consumer Health products and programs to internal and external customers
• Provide monthly reporting as needed
• Conduct monthly customer calls (when applicable)
• Work directly and indirectly with Regional and National pharmacy chains to implement products and programs
• Track sales and product data
• Interact with various teams as needed including, but not limited to, National Sales Force. Independent Sales Force, and Retail Independent Pharmacies

Assist Implementation team members with key initiatives such as:

• Assisting with the relationship and work activities between Cardinal and third party retail services which can include new store onboarding, monthly marketing/merchandising checks, and other support activities as needed
• Help organize and run regional promotional meetings for regional customers

Qualifications

• Bachelors Degree preferred
• Minimum 5 yrs work experience preferred
• Strong and effective written and verbal communication skills
• Advanced computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word); especially in Outlook and Excel
• Customer service, problem solving and analytical skills required
• Ability to work with some ambiguity
• Agile with ability to flex and innovate to meet the ever change needs of our customers
• Ability to work cross functionally is critical to success

What is expected of you and others at this level

• Ability to work independently but also as a valuable contributing member of a team
• Ability to retain knowledge and apply it to future, similar situations
• Administers and executes policies and procedures
• Works with other Consumer teams to align with, support and provide feedback on current and new Solutions as well as marketing and merchandising activities
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with peer groups at various management levels
• Will occasionally present to and have communication with Directors and Vice Presidents in Consumer Health, Independent and National Markets
• Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.