This position is that of the Supervisory Pharmacy Technician. The incumbent supervises Pharmacy Technicians at the South Texas Veterans Health Care System and performs directly under the general oversight of the Pharmacy Program Manager/Supervisor. This position is located at Kerrville VA Hospital in Kerrville, Texas. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. A high school diploma or equivalent; or at least 3 months experience. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. Must be proficient in written and spoken English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: GS-8: Experience. One year experience at the next lower level (GS-7) and must fully meet the KSAs at the next lower level, which are: Ability to evaluate, analyze workflow, and coordinate work activities. Ability to independently gather, evaluate, and analyze data to generate reports and/or for other projects/statistical purposes. Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff. Comprehensive knowledge of the operation and care of specialized pharmaceutical equipment. Comprehensive knowledge of the procurement and formulary process. Comprehensive knowledge of investigational drug policies and procedures. Comprehensive knowledge of controlled substance policies and procedures, and the ability to identify and investigate discrepancies in these policies and procedures. Comprehensive knowledge of, and ability to, analyze data in VA information system. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*) : *1. Knowledge of human resource management policies and procedures, and the ability to supervise various levels of pharmacy technicians and other technical personnel (for supervisory assignments). *2. Ability to apply management and leadership principles. 3. Ability to communicate orally and in writing. 4. Extensive working knowledge of the pharmacy operation. 5. Ability to assess staff needs and provide appropriate training. Preferred Experience: Experience with the management of control substances Experience with the procurement of pharmaceuticals Experience with managing automation systems Experience supervising others Experience reviewing workload reports and making changes to processes based on that information References: VA Handbook 5005/15, Part II, Appendix G28, Pharmacy Technician Qualification Standard GS-661. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. ["ADMINISTRATIVE/SUPERVISORY: Ensure technicians follow the technical aspects of the Pharmacy drug distribution activities to ensure standard operating procedures are in alignment with automation capabilities so that efficiencies are maximized. Incumbent is instrumental in recommending changes for the improvement of the workflow, work methods and priorities involved within the drug distribution system. Resolve problems and complaints regarding Pharmacy automation in conjunction with the Automation Technician. Troubleshoots problems occurring with any and all pharmacy automation when needed. Ensure that technicians clean and provide regular maintenance of equipment to minimize downtime. Train, orient and oversee new and current Pharmacy Technicians for following standard operating procedures related to their job description. Ensure Technicians and students complete the number of educational hours necessary to comply with organizational standards. Responsible for the assignment of technician duties, staff orientations, conducting performance appraisals, employee counseling, interviewing applicants, assessing employee competencies and identifying education and training needs. TECHNICIAN DUTIES: FILLING/DISPENSING: Incumbent will assist the outpatient technician staff, as needed, so that patient care will be facilitated, to include: Accurately fill medication orders by selecting, packaging, and labeling the correct and proper drug and dosage. Documents all quality assurance information on the dispensing record. Utilizes knowledge of automated devices, quality assurance requirements, and team approach to fill medication orders in accordance with the facility's customer service standards; Utilize knowledge of computer system, printer operation, and automated dispensing machinery; Maintain inventory balance with potentially out-of-date drugs. INSPECTION OF OUTPATIENT STOCK: Conduct and documents monthly ward inspections and monitors for expiration dates of all stock; Assist Narcotic Technician in the vault when needed. SUPPLY/INVENTORY: Report shortages and out-of-stock conditions as they are discovered; Assume all Procurement duties when Procurement technician needs assistance; Inventory stock and supplies as needed to prevent over stocking and coordinates with the procurement office for adequate inventory turns; Maintain and coordinate expired/indispensable medication storage for proper waste and destruction in accordance with established protocols. GENERAL DUTIES: Use electronic mail and other means of communication daily to report problems and concerns during the performance of duties. Work with colleagues in a professional and courteous manner and as a team to accomplish the goals and missions of Pharmacy Service. Serve as a mentor for pharmacy technicians and students rotating through the pharmacy area. PATIENT AND STAFF SAFETY: Responsible for promoting a culture of safety and willfully cooperate in efforts to improve patient safety and eradicate potential events including the reporting of events resulting in actual or potential injury to a patient. Incumbent must demonstrate knowledge of the reporting procedures involving safety issues relating to patients. Comply with safety and environmental rules and regulations for safe job performance. Use and maintain personal protective equipment when required and provided. Promptly report all accidents / illnesses to supervisor. Notify supervisor of all unsafe or unhealthful conditions in the workplace and work to eliminate such conditions. Work Schedule: Monday - Friday 7:30 am - 4:00 pm; 8:00 am - 4:30 pm; 9:00am - 5:30 pm or the needs of service Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.