Clinical Pharmacy Technician Ambulatory Care & Inpatient Clinical
Veterans Affairs, Veterans Health Administration
Location: Loma Linda, California
Internal Number: 677953400
The Pharmacy Technician Ambulatory Care & Inpatient Clinical is responsible for clinical support to the PACT, Mental Health, Specialty Ambulatory Care Clinics and the Emergency Department, performing New Patient Calls, and assisting in population health efforts to support ambulatory care and inpatient clinical pharmacy practice. This job announcement will be used to fill 6 vacancies in the following areas: Primary Care (x2), Specialty Care (x2) & Emergency Department (x2). BASIC REQUIREMENTS: Citizenship: Citizen of the United States. Education or Experience: Applicants must have a high school diploma or equivalent; or at least 3 months of experience. Certification: Applicants must be certified by the National Pharmacy Technician Certification Board. Grade Determinations: In addition to the basic requirements above, applicants must possess the following grade requirements. GS-7 Pharmacy Technician: Applicants must have 1 year of experience equivalent to the next lower grade level and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*): *Ability to evaluate, analyze workflow, and coordinate work activities. Ability to independently gather, evaluate, and analyze data to generate reports and/or for other projects/statistical purposes. Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff. Comprehensive knowledge of the operation and care of specialized pharmaceutical equipment. Comprehensive knowledge of the procurement and formulary process. Comprehensive knowledge of investigational drug policies and procedures. Comprehensive knowledge of controlled substance policies and procedures, and the ability to identify and investigate discrepancies in these policies and procedures. Comprehensive knowledge of, and ability to, analyze data in VA information systems. Assignment: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this grade level may be assigned as a supervisor; lead technician in a particular area of the pharmacy; a controlled substance technician; an investigational drug technician; a procurement/inventory management technician; a clinical pharmacy technician; or similar assignment with this level of complexity. The GS-7 level is for select, complex pharmacy technician positions, as established by the health care facility. References: VA Handbook 5005, Part II, Appendix G28 - Pharmacy Technician Qualification Standards. Physical Requirements: The work requires regular and recurring physical exertion, involving standing for prolonged periods of time, lifting/carrying of pharmaceutical supplies weighing up to 40 lbs., and bending/ stooping. ["Duties include but are not limited to: Completes new patient clinic calls for patients assigned to the Patient Aligned Care Teams 2. Coordinates with the Clinical Pharmacist Practitioners (CPPs) to provide population health/management functions using patient care dashboards to identify patients for potential intervention across PACT, Mental Health and Specialty Clinics. Population health reports may include, but not limited to, hypertension, diabetes, atherosclerotic cardiovascular disease (ASCVD), hypoglycemia, chronic obstructive pulmonary disease (COPD), psychotropic drug safety initiative (PDSI), opioid safety initiate/opioid education naloxone distribution (OSI/OEND), health equity dashboards, etc. Contacts patients to explain services and offer appointments and services based on the specific clinical situation. Supports care coordination process in the ambulatory care settings Documents patient interactions in the patient's clinical record and utilizes clinical reminders and/or population management/health tools for tracking as appropriate. Complete medication histories, ask assessment questions, enter appropriate labs, medication changes and consults under the supervision of a CPP. Refer care in accordance with patient and/or clinician guidance. Maintains a comprehensive knowledge of pharmacy drug policies and procedures, as they pertain to ambulatory care CPP clinics. May assist in development or improvement of templates for patient care/tracking activities. May inform patients of lab results and communication of follow-up care based on CPP recommendations. May assist in completing follow-up calls under the guidance/supervision of CPPs consisting of, but not limited to, gathering patient information, providing information regarding patient prescriptions, inquiring about side effects and patient questions for refill prescriptions, evaluating patient's ability to understand instructions, and providing verbal and written instructions to promote patient medication adherence. Triage telephone calls from patients/caregivers and other stakeholders to address a variety of issues. May assist in other activities within scope as needed. Recognizes the limitations of practice authority and understands not to exceed them; in cases where there is any question about the technician's role, the incumbent consults a CPP. ADMINISTRATIVE SUPPORT AND SCHOLARLY ACTIVITIES Serves as a resource between Pharmacy Service and other health care providers as needed. Identifies areas for improvement within the workflow of ambulatory care CPP practice to facilitate the delivery of care to Veterans. Displays competency in the use of all pharmacy resources, including computer software and hardware and other technology. Collaborates with pharmacy learners or other medical staff in research, when appropriate. Evaluates, analyzes workflows, and coordinates work activities to continually improve the efficiency and safety of clinic practices, including involvement with formal and informal improvement activities. Identify, initiate, and document cost savings initiatives. Knows and follows formulary guidelines and therapeutic and cost-effective alternatives to non-formulary drugs. Independently gathers, evaluates, and analyzes data to generate workload reports and/or for other projects/statistical purposes. Work Schedule: Variable shifts\nTelework: This position is suitable for telework on an ad hoc basis.\nVirtual: This is not a virtual position.\nFunctional Statement #: 000000\nFinancial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.