A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The Health Information Technology and Services (HITS) Clinical and Revenue Cycle IT (CRC) division of Michigan Medicine is seeking a Business Systems Analyst to join our Document Management Services (DMS) team. You will work closely with application analysts, business analysts, project managers, and end users to provide support and analysis for OnBase, eSignature, Fluency Direct, 360 Encompass, Fax Server, MiShare, and other DMS team supported applications. Communication, organization, interpersonal, and critical thinking skills are essential to your success in this role. You will report directly to the Administrative Manager of the DMS/HIM teams. 

Division Summary

The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon daily. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine. CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. 

The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the Michigan Medicine staff. Team members within CRC interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel Michigan Medicine into the future.

• Collaborate with teams throughout HITS and application end users
• Manage stakeholder relationships
• Understand the choices involved in application configuration
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Documentation Management Services supported applications
• Manage application upgrades and other projects through the Service Now demand process
• Investigate end users’ preference while making build decisions and analyze business operations as they relate to build decisions
• Prioritize and implement requested changes to the system
• Analyze new functionality in releases to determine how it should be used
• Coordinate software updates and changes, review and test each new releases prior to production migration
• Collect information regarding potential system enhancement needs
• Develop and document project team procedures for implementing system changes and other tasks
• Participate in change control processes and procedures 
• Participate in training and work with end users
• Work with report writers to ensure that the application has the necessary reports 
• Respond to tickets and requests in Service Now and troubleshoot problems and questions from end users

Requirements for Senior Level:

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of relevant work experience

Requirements for Intermediate Level:

• Bachelor’s degree or equivalent combination of education and experience
• 2-3 years of relevant work experience

• Previous experience in supporting large enterprise-wide applications
• Experience working in healthcare IT
• Ability to plan and facilitate meetings with diverse participants
• Project management experience
• Demonstrated customer focus, good interpersonal and customer service skills
• Solid and effective written and oral communication and presentation skills.
• Ability to work independently and with others on a team.
• Strong organizational skills with attention to detail.
• Excellent analytical and problem-solving skills. 
• Experience using ServiceNow and Microsoft products (Word, Excel, etc.)

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.