Secure340B, a rapidly growing independent retail pharmacy 340B consulting firm, is seeking a self-motivated 340B Program Support Assistant. The position is remote. This position will be performing customer support activities as assigned; including answering customer questions, researching issues, coordinating assistance with internal & external resources as required to deliver an optimal customer experience.

What You Will Do:

*Perform customer support activities including Salesforce case management, customer outreach, monitoring support email, investigations, Q&A sessions, and coordination with internal/external resources for issue resolution.

*Assist Secure340B Account Managers and Operations with TPA implementation follow ups and information requests.

*Collaborate with 340B TPAs to assist operational issue resolution.

*Review pharmacy performance through applicable 340B TPA website portal(s), Excel extracts, and various tools. Interpret the data to provide meaningful answers or recommendations. Identify patterns and trends in the data; ability to forecast; ability to tell the data’s story.

*Perform advanced analytical activities, including defining, measuring, and communicating core operational metrics and providing insight to the business.

*Other customer support duties as needed/assigned.

A Successful Candidate Must Have:

*Highly organized, detail-oriented, and excellent internal and external customer service skills.

*Minimum of 2 years’ professional experience in 340B, pharmacy, healthcare, or related data analytics, with an emphasis on vendor or customer relationship management.

*Must be a self-starter/self-motivated.

*Excellent analytical, organizational, and data driven skills required.

*Ability to handle shifting priorities.

*Exceptional presentation and communication skills, both verbal and written.

*Requires strong interpersonal skills with the ability to work with both management and other employees; exercise good judgment in choosing appropriate communication channels.

*Proven track record as a team player with strong business ethics.

*Retail pharmacy technician experience or an A.A/A.S. degree preferred.

*Proficient use of Microsoft products (advanced Excel specifically), Salesforce, and Google Suite.