Careers at Landmark, part of the Optum and UnitedHealth Group family of businesses. At Landmark, we work to deliver high quality, comprehensive care to chronically ill patients wherever they reside and whenever they need it. We focus on doing what’s right for the people we serve, even when it’s not easy. This is your opportunity to be part of a compassionate team that is setting out to change health care for complex, chronic patients. We’re looking for driven people like you because changing the status quo takes dedication. Here, we’ll invest in your personal and professional growth while giving you a unique opportunity to make a difference. Helping people feel their best is a rewarding part of doing your life’s best work. (sm)

The Pharmacy Care Coordinator is a hybrid of two components. The first component is inventory management; responsible for the supply closet which includes maintaining inventory, running reports, and tracking provider usage and documentation. The second component is supporting the clinical pharmacist; responsible for completing phone calls, faxing, and supporting clinical pharmacy programs.

Support the Pharmacist and market by assisting with medication therapy management, patient safety, and quality initiatives.  This position will be responsible for the implementation and tracking of pharmacist medication optimization recommendations, triaging incoming pharmacy tasks and referrals, and executing pharmacy reporting.  The Pharmacy Care Coordinator will serve as a subject matter expert on Health Plan formularies and pharmacy benefits. This position will also be responsible for the market medication and supply closet which includes maintaining inventory, expired medications, and tracking provider usage and documentation.

Work Schedule: Expected to work normal business hours between 8:30am-5pm Monday - Friday, no weekends, or holidays.

Onsite Location: Louisville, Kentucky: 9390 Bunsen Parkway, Louisville, KY 40220

Primary Responsibilities:  

• Responsible for maintaining and restocking medications and supplies for providers in assigned territory
• Organize and maintains a consistent stock of inventory by ordering and receiving stock
• Ensures accuracy of the digital vs the physical inventory on hand
• Ensure provider compliance by tracking medication and supply usage and documentation
• Maintain medical refrigerator, document daily temperatures, and download temperature reports. Provide support to the market during annual flu campaign
• Provide support to the pharmacist for clinical pharmacy programs by completing phone calls, faxing patients, providers, pharmacies and/or health plans
• Call and follow up with patients as directed by the pharmacist and will relay findings to pharmacist
• Contact and follow-up with community providers and prescribers via fax and phone regarding pharmacist recommendations, track status, triage pharmacy fax inbox for responses
• Contact community pharmacies to verify co-pays and/or to investigate medication access issues on behalf of patients
• Educates patients on pharmacy-based rules related to medication resources or assistance program
• Provide support and guidance to patients and the market on medication adherence by actively communicating pill packaging, home delivery, and mail order solutions
• Executes and maintains reports and mail patient education to patients
• Triage incoming Landmark Pharmacy tasks and referrals and track status 
• Perform other duties and projects as assigned

COMPETENCIES

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.  Generates suggestions for improving work and workflow
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information

PHYSICAL DEMANDS

Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular requirement to sit; use hands to touch, handle or feel
• Regular requirement to talk and listen
• Occasional requirement to stand; walk and reach with hands and arms
• Occasional requirement to lift and/or move up to 10 pounds
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus

WORK ENVIRONMENT

Below is a description of the work environment that the employee will encounter while performing the essential functions of the job. 

• Will need to commute into the office
• Noise level is usually moderate

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• 6+ months of experience with Microsoft Office Suite
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Active/current National Pharmacy Technician Certification (PTCB, NCCT, or ExCPT)
• Active/Current Pharmacy Technician State License 
• Experience with geriatric or Medicare Part D 
• Minimum one years of current/recent pharmacy or PBM experience
• Inventory management experience
• Medical or pharmacy background
• Bi-lingual experience, Spanish

Soft Skills:

• Ability to work in a fast-paced environment that is constantly changing
• Excellent telephonic customer service

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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