A higher degree of healthcare. 
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. 

UW Medicine Primary Care is a network of community-based primary care clinics located throughout the Puget Sound region. UW Medicine Primary Care is an integral part of UW Medicine’s mission to improve the health of the public. Other UW Medicine entities include Harborview Medical Center, UW Medical Center – Northwest, Valley Medical Center, UW Medical Center - Montlake, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community. 

UW Primary Care - Lake Forest Park Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, BETWEEN VISIT CARE COORDINATOR (job profile: Clinic Patient Service Specialist II). The Between Visit Care Coordinator helps to enhance the patient experience by providing direct communication between providers, patients, and clinic staff members.  Performs duties required to assist health care professionals in the coordination of patient care, provides follow-up for patient post-treatment care and performs a variety of clerical/administrative functions.

RESPONSIBILITIES 

Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.   

Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies and other providers.  Routes to other care team members as necessary for follow up.

Gathers pertinent patient history and information regarding needs and requests related to patient care.  

Facilitates communication between the provider, other members of the care team and the patient regarding their care.

Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.

Assist with forms completions for providers as needed for patients, insurance companies and employers.  Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.

Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.

Other Duties as Requested

REQUIREMENTS

High school diploma or GED equivalent

One year in healthcare setting or three years office/customer service or equivalent education/experience

UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.