This position assists the Operations Supervisor in the coordination of formal and informal learning space operations and logistical support. The employee manages corrective, preventative and predictive maintenance. The position oversees facilities, furnishing, systems and equipment. The position evaluates the performance of project improvements, supplemental service bids and SLA contract services in support of teaching and learning activity. The position serves as a liaison between service providers and academic users. The position provides assistance, advice and training to Facilities Management staff and customers on learning space related support.
Coordinate and monitor projects, maintenance, service work, conducted by the University and external service providers: (25%)
Tracking and documenting project work and services, site surveys and participating in walk-through assessments.
Serves as contact with contractors and service personnel in coordinating and scheduling utility shutdowns and other project related activities with the least disruption to the customer.
Assist Operations Supervisor with condition oversight and service coordination: (25%)
Coordinate ongoing space inspection and verification activity regarding the condition of facilities, furniture and equipment inventories, warranties, and services.
Document and report repair and custodial service requirements, coordinate schedule of repairs, and monitor for completion of work.
Assist in the oversight of the student monitoring program: (20%)
Organize ongoing student surveys and problem resolution activity.
Develop and support effective strategies and operating methodologies for the accurate and timely acquisition of daily room readiness and functionality data.
Organize and utilize data gathered by the monitoring program to support oversight and service coordination.
Assist in the hiring, training, and oversight of student staff to a high degree of efficiency.
Set priorities and coordinate workflow.=
Positively represent Office of Classroom Management to other departments: (15%)
Communicate to co-workers and others verbally or in written correspondence.
Take initiative when resolving problems.
Other duties as assigned.
Maintain and develop records and files using manual or computerized methods: (15%)
Create and/or maintain spreadsheets and classroom information databases.
Track assets; maintain classroom property as defined by room features database.
Assists in inventory control, property management, and record-keeping.
**The University of Minnesota offers a comprehensive benefits package including:
Competitive wages, paid holidays, vacation, and sick leave
Low cost medical, dental, and pharmacy plans
Health care and dependent daycare flexible spending accounts
Excellent retirement plans with employer match
Disability and employer paid life insurance
Wellbeing program with reduced insurance premiums
Tuition reimbursement opportunities covering 75%-100% of eligible tuition
Student loan forgiveness opportunity
Opportunities for growth and promotion
Employee Assistance Program
BA/BS degree or a combination of related education and work experience to equal at least four years.
Proficiency in the use of Google Workspace and/or Windows based office software (Word, Access, Excel, PowerPoint).
Position requires extensive daily fieldwork and the ability to travel to and from classrooms and construction sites, warehouses, shops, loading docks, public spaces and some mechanical spaces, some of which may be difficult to access.
Strong organizational skills
Ability to work independently and to handle multiple tasks with demanding deadlines
Experience as Facilities Supervisor or Project Coordinator in a higher education setting.
Experience in high visibility customer service oriented position.
Experience with specialized facilities computer software and applications (Tririga), classroom scheduling systems (Ad Astra) and classroom facilities condition documentation programs.
Knowledge of asset management/databases.
Knowledge of University campus layout and buildings.
Knowledge of business practices related to facilities management operations and procedures.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.