McKesson Corporation is a Fortune 8 company and one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.
A lot has changed in our 188 years, but our commitment to better health has not. Our vision is to improve care in every setting -- one product, one partner, one patient at a time. And we're making this happen every day by touching the lives of patients in virtually every aspect of healthcare. United by our ICARE values , we work together to make our customers and partners more successful -- all for the better care of patients. Explore a career with McKesson, where we all play an important role in improving lives around the world!
Current Need : Our location in Richmond, VA is currently seeking it's newest member of the Contract Administration Team. The SAM will provide dedicated service to the Strategic Extended Care Customer. He or she will work closely with the Director of Strategic Accounts and/or Field Vice President, manage the corporate relationship, effectively and proactively communicate between Clients, Customer Service, Inventory and other various corporate teams within McKesson. The SAM will cross train to support the Project Management Team during the implementation and migration of new accounts.
The Strategic Account Manager (SAM) is responsible for implementing solutions and/or services based on the unique requirements of the Strategic Extended Care Customer. As the primary consultant for the Strategic Extended Care customer, the SAM position will exhibit a combination of self-motivation, exercising sound judgment based on clear understanding and knowledge of the internal working of all departments, evaluating the Strategic Extended Care customer's key initiatives, service needs, customizing supply management, optimizing resources and driving best practices. This position enables our customers to integrate customized supply management solutions that help healthcare professionals deliver exceptional care, giving healthcare professionals more time to manage lives instead of supplies. The SAM is committed to creating an environment which is accessible, informative, consultative and supportive for our Strategic Extended Care customers.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Manages the government customer relationship
Manages new affiliates on boarding and tracking
Prepare and monitor reports such as; back order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports as needed
Handle / Manage special projects based on customer key initiatives
Formulary Management - to include discontinue and replacement items
Assist with reconciling open issues and open A/R and keeping DSO within terms
Proactively communicating expectations to customers
Host and facilitate all GPO Contract issues
Identifies and presents savings opportunities to the customer
Resolve SMO issues and assisting in the creation of new users with approval levels within customer requirements
Fluidly address issues, drive root cause analysis initiatives and deliver on agreed upon commitments
Develop and execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed
Assist with Business Reviews
2+ years relevant experience
2+ years of strong client/customer management experience
Intermediate proficiency with MS Excel with some advanced functionality
Proven successful in working independently as a strong decisive thinker while contributing to a team
Experience working within a high volume customer driven environment with excellent organizational and prioritization skills
Excellent verbal and written communication skills interacting with cross functional internal teams as well as leadership and the customer
Additional Knowledge & Skills:
Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices and systems
Energetic self-starter with a passion for customer service
Excellent verbal and written communication skills required
The ability to interact professionally with vendors, customers and co-workers
Prioritization skills in balancing the needs of internal/external customers
Strong relationship building skills
The ability to focus on the customer's needs & effectively multi-task
An attention to detail, organizational and problem resolution skills
Various other tasks and/or projects, as assigned by the leadership team
HS Diploma or equivalent required
4-year degree strongly preferred
Physical Requirements General Office Demands
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Internal Number: JR0044706
About McKesson Corporation
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.