Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.
We are looking for a Director of Client Operations, Fitness to work remotely in support of our clients across the US. If you possess a “whatever it takes attitude” keep reading.
It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as the Director of Client Operations, Fitness you willoversee and direct the operations management and strategic growth and direction of multiple employer worksite fitness and wellness programs.
This position directs and develops high performing field team members to deliver on client goals and objectives while working collaboratively with internal stakeholders.
What You’ll Do for Us:
Oversees book of business with majority of locations in the central area of the US with some west coast locations.
Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to fitness and wellness trends.
Identifies processes to improve overall performance of fitness centers and defines innovative measurements of performance standards to integrate corporate strategies.
Demonstrates strong business acumen and knowledge of staffing, capacity, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
Operational lead on site implementations.
Coordinates and productively facilitates communication across remote sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
Demonstrates the ability to effectively manage complex multiple lines of service and clients.
Provides effective leadership, coaching, and mentoring at the site level.
Builds talent to proactively manage service delivery.
Participates in sales process.
Serves as escalation point for clients.
Consults with Medical, Legal or Compliance departments regarding laws and regulations.
Manages site level team members (direct and indirect) up to 10 - 50 FTEs.
Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
Coordinates and communicates across remote sites and shares best demonstrated practices with peers.
Manages the relationships with up to 5-10 clients.
May be asked to complete ad hoc projects.
Bachelor’s degree in Exercise Science or related field .
Master’s degree preferred.
7+ years’ experience in a fitness business environment or related industry, managing others
Experience with delivery of both onsite and virtual programming.
Knowledge and Skills:
Demonstrated process or efficiency management.
Strong Excel, PowerPoint, Word and Outlook skills required
Strong written, verbal and presentation skills required
Excellent demonstrated follow up skills & attention to detail
Ability to work both independently and as a team member
Strong relationship building skills
Ability to interact at all levels of the organization (both internal and external)
Demonstrated strong leadership skills
Demonstrated adaptability and ability to manage change
Knowledge of American College of Sports Medicine and or Medical Fitness Association standards preferred.
This job operates in a remote setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee may be exposed to fumes or airborne particles, virus, disease and infection. The noise level in the work environment is usually quiet.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee may be required to lift and/or move items over 20 pounds.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
What We’ll Do for You:
At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces.
As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.