All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Neighborhood Clinics (UWNC) is a network of community-based clinics throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. The clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.
UWNC - Northgate Clinic has an outstanding opportunity for a full-time (100%, 40 hours per week), day shift, BETWEEN VISIT CARE COORDINATOR (job profile: Clinic Patient Service Specialist II). The Between Visit Care Coordinator helps to enhance the patient experience by providing direct communication between providers, patients, and clinic staff members. Performs duties required to assist health care professionals in the coordination of patient care, provides follow-up for patient post-treatment care and performs a variety of clerical/administrative functions.
Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies and other providers. Routes to other care team members as necessary for follow up.
Gathers pertinent patient history and information regarding needs and requests related to patient care.
Facilitates communication between the provider, other members of the care team and the patient regarding their care.
Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
Assist with forms completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.
Other Duties as Requested
High school diploma or GED equivalent
One year in healthcare setting or three years office/customer service or equivalent education/experience
UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.