The incumbent serves as a Pharmacy Technician in the Outpatient Section of Pharmacy Service, VA Medical Center, Martinsburg, West Virginia. Under professional direction, incumbent performs a variety of non-professional functions responsible for the safe and effective operation of Pharmacy Service. Work is assigned in general terms by the Outpatient Pharmacy Supervisor. Knowledge of the more complex interpretation of medication orders and pharmacy nomenclature. Responsible for filling all pending prescription orders when assigned. Affixes appropriate auxiliary label(s) to properly filled prescription label. Matches and organizes prescription labels from the printer with its corresponding paperwork. Prepares and fills outpatient orders for controlled substances. Properly labeling and packaging of prescriptions in preparation for verification by a pharmacist. Maintains database for contracted delivery service, prepares packages for shipping from outpatient pharmacy to patients. Provide controlled substance training for technicians, pharmacists, students, residents and inspectors as needed. Conducts daily inventory, resolving discrepancies as necessary and reporting such to pharmacy supervisor for follow up. Interacts with inspectors, assisting with the inventory, review of invoices and VISTA reports. Ensures that vault stock is in date and stored according to USP and manufacturer recommendations. Familiarity with using Pharmacy Service computer applications for entering prescription information, answering patient's questions concerning mail outs, expiration of prescriptions, number of refills, return to stock, narrative notations, and address changes/information. The technician, without omission, is able to enter all new, renew, and refill orders for the same patient. The pharmacy technician is responsible for arranging the sequence and timing of their own work to meet variable demands in a particular area. Compounds and/or reconstitutes oral and external medications (non-sterile). This includes calculating and converting to proper weights and measures the amount of drug or solution to be used. A pharmacist will perform a final check. When assigned, works the Outpatient Pharmacy window, understanding fully the procedures used to make work flow easily and as quickly as possible. Able to talk to veterans in courteous manner and inform him/her of Pharmacy procedures. Packs and wraps for mailing all filled prescriptions for mail out, including controlled substances, filling out proper accompanying paperwork. Makes sure the packages are properly packaged and labeled in accordance with VA and Postal regulations. This duty is performed in lieu of Incentive Therapy staffs absence. Performs all allied duties such as cleaning equipment and tools, and assists in maintaining orderliness and cleanliness of the Pharmacy. Knowledgeable of Pharmacy stock procedures, assuring that accepted items are properly stored and that stock is rotated. Consistently checks stock for expiration date. Participates in drug and medical supply inventories and recognizes drug shortages and overstock. Recognizes product changes (brand, company, or generic) and relays information to Pharmacy personnel. Answers the telephone and has adequate ability and knowledge to take the calls and solve problems. Can take care of minor problems like refills, renewals, mail out date, medication requests, refills dates, and address changes. Can independently forward calls to pharmacists for problem solving and drug information. Performs Prescription Drug Monitoring Program (PDMP) queries and documents queries for provider review in CPRS using a templated note. Completes ERX orders, faxes and initiates PADR for non-formulary medications from outside physicians. Follows up on all PADR inquiries and outstanding issues from outside prescriptions. Calls and follows through on all returned mail packages in a timely manner. In the provision of care to patients from the young adult to the older patient category, the employee recognizes the age related needs and demonstrates knowledge and care appropriate to that age group. The employee considers the cognitive, physical, emotional, and chronological maturation needs of the patients; demonstrates competencies and correctly provides appropriate care for that age group(s). No more than 3 valid complaints per rating period. In the performance of official duties, the employee has regular access to printed and electronic files containing sensitive date, which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and DM&S policy. The employee is responsible for: 1) protecting that date from unauthorized deletion and 2) following applicable regulations and instructions regarding access to computerized files, release of access codes, etc. as set out in a computer access agreement which the employee signs. Work Schedule: Outpatient Pharmacy Tours of Duty: 7am-3:30pm; 7:30am-4pm; 8am-4:30pm; 9:30am-6pm; 9am-1pm. Will also work some weekends and holidays as needed. Financial Disclosure Report: Not required
Internal Number: 599581500
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.