The University of Minnesota School of Dentistry is recruiting an Executive Accounts Specialist to work with our Patient Accounting team. Come join our team and make a difference in the lives of Minnesotans who receive care at our clinics!
The primary function of this Executive Accounts Specialist position is to act as a liaison (business representative) between the patient accounting office and the school’s dental clinics to establish and enforce the School of Dentistry payment policies and procedures.
This position will provide and gather information to assist in account establishment, fee collections, patient/guarantor/third party billing and handling, account billing inquiries, disputes, account detail, quality assurance and account adjustments/refunds.
The Executive Accounts Specialist will interact with patients, guarantors, students, faculty, staff and the public to promote the timeliness of patient care, collection of patient fees and resolution of patient questions and concerns through helpful, friendly, clear, concise, knowledgeable and accurate verbal and written communications.
Account Management & Problem Solving (45%)
Communicates payment expectations and enforces the School’s payment policies with patients/students and collects deposits or payments
Promotes fee collections prior to services provided to reduce patient billings
Formalize account terms with MHCP recipients and/or other state programs prior to initiation of treatment explaining plan coverage, plan restrictions, and/or non covered services
Accesses computerized financial information to answer general questions as well as those related to specific accounts
Assists in obtaining payment from third party payers on outstanding balances affecting payment performance on patient accounts (for example, obtaining new insurance information for submission)
Resolves customer service or billing concerns by performing activities such as refunding money and/or adjusting accounts with appropriate authorization
Checks to ensure that appropriate changes were made to resolve customer concerns
Contacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refers unresolved patient grievances to designated departments for further investigation
Explains third party coverage and limitations to patients
Contacts insurance company either by phone or Internet for insurance benefit information when necessary
Contacts patient/guarantor either day prior or day of appointment regarding balance due on delinquent accounts and collects fees prior to next appointment
Acts as contact person for patients/guarantors with current -150 day old accounts
Breaks down account summary-charges, payments, adjustments and identifies past due balances, previous write offs and is able to explain to patient/guarantor
Investigates patient concerns received by mail, phone, or in person
Refers account problems/concerns to supervisor or private collection agency when necessary
Explains, promotes, and adheres to clinic and payment policies and procedures
Notifies students/resident/faculty via copy of EOB (explanation of benefits) in appropriate mail box with results of pre-determinations/prior authorizations
Works during peak periods such as the beginning and end of each clinic session and/or during each billing cycle
You must show all of the required qualifications on your application materials.
High school diploma/GED and four years of general accounts transaction experience.
Strong customer service skills (phone and in-person)
bookkeeping (accounts receivable)
cash handling and/or fee collections
Ability to handle difficult/challenging situations
Strong communication and interpersonal skills, in-person and over the phone.
Accounts receivable (A/R), third party filing, policy and billing experience.
define problems, evaluate options and implement solutions.
investigate accounting problems.
organize and analyze information from a variety of sources.
work independently and with a team.
A/R and cash balancing.
reconciliation of patient accounts.
PC skills for data entry and retrieval in server system and utilizing MS word and Excel programs.
Strong time management and multitasking skills, including organization and prioritization skills in meeting deadlines.
Experience with varied pace office setting and with dental terminology and dental setting.
Internal Number: 340411
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.