| Audiovisual Specialist - $48,000-$52,000 DOQ Position Summary: - Assist with the proper installation and maintenance of all audiovisual equipment systems in classrooms, while utilizing industry safety procedures.
- Diagnose and implement proper repair procedures for all non-functioning audiovisual equipment in classrooms.
- Review, complete, and submit the proper paperwork on a timely basis for activities directly assigned.
- Assist other technicians and departmental personnel as necessary to achieve established departmental goals.
- Perform all other duties as assigned in individually assigned specialized repair and maintenance areas.
- Construct AV system equipment racks for installation according to current established departmental standards.
- Assist as directed with the sales and marketing of the CTS department.
- Overtime may be required during academic breaks or high-volume periods.
Technology Installation, Maintenance and Repair: (70%) - Install data projection systems, automation control systems, computer, Ethernet interfaces, and associated media equipment.
- Build and install equipment racks, install and terminate cable, perform operational and quality verification testing of installed systems.
- Develop increased skill level in isolating and determining best practice repair methods for increasingly complex presentation equipment operations, repair, and maintenance.
- Diagnose, troubleshoot, and perform repair work of audiovisual equipment according to industry standards.
- Increase knowledge and understanding of performing repairs of customized presentation technology systems.
- Work independently on performing and diagnosing field repair problems.
- Performs assessment and repair of digital signage equipment as needed.
Administrative: (20%) - Assist departmental personnel as necessary to achieve established departmental goals. This may include, but is not limited to, inventory receiving, inventory counts, equipment repair processing with vendors, firmware upgrades, assisting drivers, making deliveries, or digital signage updates.
- Coordinate proper completion and submission of all paperwork associated with assignments in accordance with established procedures.
- Complete and accurately submit timecards on a daily basis to reflect actual time spent on individual projects.
- Participate as an active contributing member on all assigned team projects.
- Assist as directed with the sales and marketing of the CTS department.
- Various other duties, as assigned by management.
Customer Service: (10%) - Build, foster, and maintain positive individual customer relationships when working with all assigned CTS customers.
- Communicate with customers concerning the affected repairs and maintenance services performed and any pertinent information about system operation which would be beneficial to the customer.
- Solicit feedback when in contact with customers about the performance and overall satisfaction with their installed audiovisual system, and report feedback to Production Manager.
The University of Minnesota offers a comprehensive benefits package including: - Competitive wages, paid holidays, vacation, and sick leave
- Low cost medical, dental, and pharmacy plans
- Health care and dependent daycare flexible spending accounts
- Excellent retirement plans with employer match
- Disability and employer paid life insurance
- Wellbeing program with reduced insurance premiums
- Tuition reimbursement opportunities covering 75%-100% of eligible tuition
- Student loan forgiveness opportunity
- Opportunities for growth and promotion
- Employee Assistance Program
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