More than a career - a chance to make a difference in people's lives!
When you have the power to make a difference in the health and well-being of others, every day is extraordinary.
Are you customer driven, returning to the working force or is this your first career?
You will thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time you are a match for CCS Medical! If you relate well to all kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues then.…….. this is the career for you!
As a Pharmacy Tech III -Diabetes Careyou’ll be at the heart of our pharmacy operations as you deliver first-class customer service in every interaction in our call center. You will assist Certified Diabetes Educators and Pharmacists in our LivingConnected Program. Primary responsibilities include setting up new patients, inbound and outbound calls to cover program details and provide equipment training on diabetes devices. On-going support to patients by telephone, order entry, order processing, and troubleshooting issues with diabetes devices.
What you'll be doing:
Inbound and Outbound calls to set up new patients on the program
Provide training on diabetes equipment by telephone
Contacts doctors’ offices to request new prescriptions
Perform data entry processing for diabetic equipment and supplies
Perform order processing for diabetic equipment and supplies
Courteously assists all customers, internal and external
Achieves stated goals and objectives as outlined by managements
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Exercises appropriate cost control measures
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times
What you'll be doing:
High School diploma or GED with a minimum 1-2 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
Must maintain in good standing registration as a Pharmacy Technician with the state
Maintain all required continuing education for licensure and certification
Ability to complete AADE training of 32 hours to become a paraprofessional level II, and maintain continuous education requirements for the certificate
Ability to speak effectively with patients to provide instructions, answer questions, and empathizes with patients.
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals
Ability to use and provide instruction on devices
Must be able to function in multiple systems daily
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Must be flexible regarding work schedule. All positions require evening and weekend availability.
Strong multi-tasking skills and attention to detail
Strong communication and interpersonal relation skills
Ability to work independently
Time management skills
What WE Bring to the Table:
We offer a wide variety of insurance benefits after 60 days of FT employment (medical, dental, vision, short and long-term disability, and life) with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan with a generous company match and vesting schedule, financial planning, competitive salary, and an EAP-Employee Assistance Plan.
Telecommuting is allowed.
Internal Number: 2021-2780
About CCS Medical
Founded in 1994 as a small enterprise, CCS Medical has grown to become one of the country's leading providers of home delivery medical supplies. We offer a fast-paced, professional and fun work environment, along with training for professional development and advancement opportunities.
CCS Medical is always looking for exceptional people to join our successful team. We are committed to a diverse workforce and culture which respects and values individual differences as well as outstanding performance.
Our employees enjoy a wide variety of insurance benefits, with a large portion of premiums paid by the company, as well as paid time off within the first year. We also offer a 401(k) plan, with a generous company match and vesting schedule. CCS Medical is an Equal Opportunity Employer and a Drug-Free Work Place.
• Competitive Salary
• Short and Long-Term Disability Insurance
• Health Insurance
• 401(k) Savings Plan
• Dental Insurance
• Employee Assistance Program
• Vision Insurance
• Paid Time Off (PTO)
• Life Insurance
• Paid Holiday