Senior Network Administrator

NATURE AND SCOPE:

Under minimal supervision from the Network Operations Manager and working with the Senior Systems Administrator, the Senior Network Administrator is responsible for maintaining, upgrading, and managing the organizations Network Infrastructure utilizing industry best-practices.

Responsibilities include administration, testing, and problem resolution of the company’s Local Area Network (LAN) and Wide Area Network (WAN).  

Knowledge of public and private cloud connectivity, local area networks (LAN’s), wide area networks (WAN’s), demilitarized zones (DMZ’s), wireless local area networks (WLAN’s), virtual private networks (VPN’s), Voice over IP (VoIP), and network monitoring systems.

PRINCIPAL ACCOUNTABILITIES:

• Troubleshooting networking issues and escalating problems to vendors.
• Manage, install, and maintain infrastructure hardware, software, security and connectivity.
• Monitor hardware to ensure it is properly maintained and provide change of optimization recommendations.
• Ability to create and resolve service request using our IT Service Management application Salesforce Service Cloud
• Manage asset tracking for all hardware and software.
• Administer and provide technical support for various networking software packages.
• Maintain network performance utilizing network monitoring tools. (SolarWinds and OPSRAMP)
• Perform maintenance of routers and switches.
• Assist with Cisco, LAN, WAN, WLAN, Wifi, DMZ, VPN, and firewall technologies, as well as VoIP.
• Maintain and improve Customer Satisfaction with prompt service and excellent communication.
• Maintain and monitor system backups and check backup logs for any issues.
• Maintain and document procedures for Service Desk and Network Operations.
• Continuously strive to improve processes, service quality to internal and external customers, and employee relations.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program
• Support the Company’s Compliance and Safety programs by ensuring compliance with program policies and procedures.
• Perform other network related duties as assigned by Manager of Network Operations.                                                                               

DIMENSION:

Annual sales of $1 Billion Dollars

Maintain Network for 400+ employees.

PERSONNEL SUPERVISED:

None

SUPERVISORY RESPONSIBILITES:

None                                                     

KNOWLEDGE, SKILLS AND ABILITIES:

• Self-starter with the ability to work independently and drive projects with little or no direction.
• Effective verbal and written communication skills are required.
• Represent the Company in a professional manner and appearance at all times.

Work effectively with team members, co-workers, and customers by sharing ideas in a constructive and positive manner; listen to and consider ideas and suggestions from others; keep commitments; keep manager and others informed of work progress and issues; address problems and issues constructively to find mutually acceptable and practical solutions; address others by name, title, or other respectful identifier and respect the diversity of our work force in actions, words, and deeds.

EDUCATION AND EXPERIENCE DESIRED:

• Bachelor’s Degree in Information Technology or equivalent.
• CCNA, CCNP Enterprise, or CCIE Certification.
• Work Experience: Minimum of 3 years in Network Administration.
• Experience with routing protocols such as EIGRP and OSPF
• Experience with Cisco Firepower and ASA firewalls
• Experience with Border Gateway Protocol (BGP)
• Experience with Multiprotocol Label Switching (MPLS)
• Experience with securing and troubleshooting the Wireless Network Infrastructure
• Implement Quality of Service in Wireless Networks
• Knowledge of Policy-Based Routing
• Experience with Google Cloud Routers
• Experience with establishing and maintaining Site-to-Site VPN
• Demonstrated ability to troubleshoot and solve end-user problems with computers and connectivity.
• HIPAA and HITRUST Compliance experience.
• Network Security
• Knowledge of SD-WAN
• Linux system administration experience highly desirable.

PHYSICAL REQUIREMENTS:

Requires frequent use of hands, handling of network related tools, objects, and controls.  Occasionally required to reach/stretch with hands and arms, frequent standing, walking, climbing stairs and occasionally ladders, sitting, stooping, kneeling, crouching and/or crawling either under desks or behind server racks as required.  Maintenance duties may potentially require extended periods of walking or standing and associated activity.  Occasionally may require ability to lift network equipment that could weigh upwards 50 lbs.  After hours support and weekend support as needed is a requirement of the position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.

Typical Office Environment:

No unusual exposures

Equipment Used:

Operate office equipment, network servers, network appliances and other network related type equipment.

EEO/AAP Statement:

FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.