| This position reports to the UMP Outreach Labs Director and is responsible for the planning, developing, and managing general operations for Laboratory Medicine and Pathology Outreach Labs. Serve as the primary contact between lab outreach for the University of Minnesota, M Physicians (UMP) and Fairview (FV). The breakdown of responsibilities below reflect current priorities for this role. Going forward this role will continue to support ongoing laboratory outreach projects and new business growth by applying project management expertise.
COVID-19 Outreach Support (25%) - Develop billing system between UMP and clients (Mayo, and other) for COVID-19 testing
- Manage the University’s COVID-19 state grant tracking and billing of clients
Manage Invoice Portal (25%)
- Manage A/R report and follow up with clients who have outstanding balances; process requests to refund clients who overpaid invoices
- Invoice clients monthly
- Review and send insurance billing info to Emily Kasprowicz so she can bill for professional services when requested by client; adjust charges in UMP invoice portal
- Review and resolve client invoice disputes on the UMP Invoice Portal
- Open tickets in UMP/Jira to report any issues related to the billing portal
- Manage billing portal to add new tests, add new users, and edit client contact information
- Process client address/contact/phone or fax number changes in Sunquest (open a ticket in ServiceNow) and in the UMP invoice portal
- Open ticket with TSC to build ZMISC accounts on the lab side (Sunquest, CoPath, and/or HistoTrak); build the account in UMP Invoice Portal
- Set up accounts for new clients (open ticket in ServiceNow)
- Own and maintain UMP Outreach Labs website
Vendor Relations (25%)
- Manage Atlas to set up new users after obtaining signed confidentiality form, resolve issues if found
- Perform all testing for Atlas changes in the test environment
- Renew annual program licenses
- Manage client supply orders (refer to monthly Fairview invoice), update requisitions as needed
- Review/approve vendor invoices for payment by UMP
- Coordinate and negotiate new tests technical costs with UMP
- Order and facilitate CAP/API surveys annually
- Attend Clinical Laboratory Collaborative annual meeting; set up exhibit booth; display marketing material
- Communicate lab updates monthly (new tests, discontinued tests, method changes, reference range changes, specimen requirement changes, etc) for clients and Client Services; send via email and post to web portal (must be saved as pdf documents)
General Administration (25%)
- Maintain current knowledge of relevant institutional policies, practices, and processes regarding clients, billing, clinics, and the University. Understand University, clinic, and unit missions and initiatives and incorporate them into daily work. Understand current University and clinic policy and procedures, ensuring that any changes essential to related responsibilities are reflected properly.
- Document departmental operational processes and procedures, creates job aids for staff training, clarifies roles and responsibilities.
The University of Minnesota offers a comprehensive benefits package including: · Competitive wages, paid holidays, vacation and sick leave · Low cost medical, dental, and pharmacy plans · Health care and dependent daycare flexible spending accounts · Excellent retirement plans with employer match · Disability and employer paid life insurance · Wellbeing program with reduced insurance premiums · Tuition reimbursement opportunities covering 75%-100% of eligible tuition · Student loan forgiveness opportunity · Opportunities for growth and promotion · Employee Assistance Program For more information regarding benefits: https://humanresources.umn.edu/sites/humanresources.umn.edu/files/2020_tcd-cslr-75100-ben-0105-7_cs_final.pdf |
