Medical and Administrative Assistant

IUSM MENTAL HEALTH SERVICES (IN-DMHS-IUINA)

The Department of Mental Health Services promotes psychological health, well-being, and success for all Indiana University School of Medicine learners and trainees across the State of Indiana. We deliver professional and comprehensive counseling and psychiatric services, programming, and outreach, as well as support the broader School of Medicine community and foster an environment where learners can thrive.

As a member of the Department of Mental Health Services team working with IUSM medical trainees, you will have the opportunity to provide MA and administrative assistance in support of:

• evaluating and treating mental health concerns
• contributing toward personal development, maturation, and wellness
• facilitating adjustment to the School of Medicine, residency training programs, and fellowship programs
• supporting academic persistence

The Administrative Assistant & Medical Assistant position performs administrative and patient care/clinical services in support of mental health services delivery at IU School of Medicine. Clinical duties may include taking and recording vital signs and medical histories, and working with the clinicians on the team to respond prescription requests and clinical concerns. Administrative duties may include registration and scheduling appointments, maintaining medical records, coordinating with pharmacies, and supporting operational, administrative, and office management needs of the department. The position is supervised by the Director and works in concert with and under daily direction of the Program Coordinator.

This is an ideal role for an experienced, patient-centered medical assistant who enjoys providing direct patient care while also supporting the diverse administrative needs of a growing and evolving department. The individual in this role will work collaboratively with an interdisciplinary team, while having a variety of responsibilities to manage independently. This role also is a great opportunity for an MA to get exposure to and actively support mental health initiatives.

Responsibilities of this role include:

• Support office management and administrative functions in the office and of programs, including but not limited to making copies/printing, preparing documents and correspondence, data entry, data extraction and compilation from EMR, and supporting meeting scheduling and preparation.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Greet and check in patients arriving at office or clinic; Schedule appointments for patients; Assist with triage of new patient referrals.
• Ensure completeness, accuracy and compliance of patient forms (e.g. HIPA, Consent to treat, Demographic).
• Facilitate the referral process for patients to other providers.
  Record and verify patients' medical history; Prepare patient charts for visits and record telephone and web encounters that contain clinical information.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Facilitate ordering of labs and obtaining and recording testing results.
• Prepare med-check treatment room for patient examinations, keeping the rooms neat and clean.
• Communicate with pharmacies and patients regarding prescription questions (need for refills, clarification, etc.) on behalf of the psychiatrist; Obtain and document INSPECT reports; Obtain prior authorizations.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Secure patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic coding and procedure coding, and keeping patient information confidential.
• Manage medication samples; Maintain safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.

High school diploma or GED with completion of an accredited educational program for the medical assistant and one year of experience as a medical assistant.

Basic Life Support certification through the American Heart Association.

Ability to successfully complete other educational training as required by the department or University. Ability to effectively communicate and exchange information.

Associate's or Bachelor's degree. Experience in a mental health setting.

Indianapolis, Indiana

$17.00 - $19.71/hr commensurate with experience.

Salary Plan: TE

Salary Grade: 05

FLSA: Nonexempt

Job Function: Health Services

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

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